Warranty
We offer a 3 month comprehensive Parts & Labour warranty on every retail camper van and motorhome that we sell. This is an RTB Warranty (Return to Base) however we will normally consider using a 3rd party repairer local to the customer subject to certain conditions (please see warranty for full details)
If you have any problems during your first 3 months of ownership please consult your warranty booklet for full details of how to make a claim.
WARRANTY ENQUIRIES ONLY BY EMAIL MON-FRI 10AM-6PM
warranty@dragonville.co.uk
While every precaution is taken to ensure the vehicle is free of faults upon delivery/collection now and again things can and do go wrong (as these are older vehicles please remember!!!). We don't have a crystal ball to predict if and when a problem will occur! When issues arise we will assist you to have the problem fixed. We will consider working with a local repairer to yourselves to have any work completed, or the vehicle may have to come back to us for warranty repairs. There is of course a limit as to how much testing we can do in our own workshops and sometimes it isn't until customers start to use their vans for days/weeks away that some minor faults can become apparent. There is a simple claims procedure that would need to be followed in the event that you have an issue.
PLEASE DON'T CALL THE SALES NUMBERS AS ALL WARRANTY CLAIMS ARE DEALT WITH BY EMAIL ONLY TO: warranty@dragonville.co.uk.
As a private buyer you have legal rights under the Consumer Rights Act 2015 when a problem arises, this warranty does not limit those rights. Guidance and further information on your statutory rights may be obtained from your local Trading Standards Office or Citizens Advice Office
To view a digital SAMPLE of the warranty booklet please click on the button below:
